Learn How to Withdraw in the Unlikely Case You Need to Withdraw from Your Programme
Withdrawal is the process by which you and The National School of Aesthetics legally end your enrolment contract between us, which leads you to stop studying your programme with us.
You must complete the full withdrawal process in order to be fully withdrawn from the programme.
If you want to withdraw your enrolment from your course, you are legally-required to complete the Withdrawal Form.
You must download the Withdrawal Form from the bottom of this Web page.
We strongly suggest you speak to the Student Liaison Officer first to discuss any issues you may be having before you withdraw.
Quick Links about Withdrawal and Refund Policies and Procedures
Withdrawal Policy and Procedure
You are considered enrolled, whether you are attending class or not, until you correctly complete withdrawal. Your withdrawal date is the day we receive your full withdrawal (as listed below).
Your Withdrawal
Completing Your Withdrawal
In order to withdraw from your programme, you are required to submit:
Your completed Withdrawal Form
- Must be fully completed and bear your own signature
- Available from www.nasa.co.nz/withdraw/ or from us
Your Public Trust Refund Form (if eligible for refund)
- Must be fully completed and bear your own signature
- Available from us
Written evidence of medical, visa non-approval, or hardship reasons (if applicable)
- For a withdrawal due to medical reasons, supply a letter or medical certificate from a qualified medical practitioner, stating:
- he or she has seen you and
- in his or her qualified medical opinion, you are medically unable to start or continue the programme you are enrolled in
- For a withdrawal due to student visa non-approval, supply written evidence from Immigration New Zealand to support this reason.
- For a withdrawal due to hardship or other reasons, supply written evidence to support your reasons.
What Is Not a Withdrawal
Using the following methods to say you want to withdraw is not considered a withdrawal:
- A phone call
- A text
- An instant message
- An email (without a completed Withdrawal Form)
- In person
- Through a classmate or another person
You are required to submit the documentation above fully and correctly in order to withdraw.
Informing StudyLink
If you have or will be getting a student loan and / or allowance, you need to inform StudyLink as well. We will not confirm this to StudyLink until you have submitted your full withdrawal.
Submitting Your Withdrawal
You must submit:
- the completed Withdrawal Form; and
- any supporting documentation:
either:
- in person to the Student Liaison Officer; or
- by courier to the Student Liaison Officer; or
- by email to withdraw@nasa.co.nz:
immediately after you decide to withdraw.
You should not:
- Post, text, fax or instant message a copy to us.
- Leave it unattended on our premises.
- Have a fellow student deliver it.
It is your legal responsibility to ensure we receive your complete withdrawal.
We must receive your full withdrawal within two (2) weeks after you left the programme or prior to the end of the term during which you left the programme, whichever comes first.
Withdrawal Administration Fees
Your withdrawal may trigger administration fees which you must pay from your own personal money. Fees and charges are listed on our Web site at www.nasa.co.nz/fees/.
If You Do Not Withdraw
If you wish to withdraw and do not complete withdrawal, we may take the following steps.
You may be billed for the time and resources used in pursuing your withdrawal. Fees and charges are listed on our Web site at www.nasa.co.nz/fees/.
You are responsible for all programme fees and course related costs due, and you may not receive any refund, if eligible, if you do not correctly complete the withdrawal process.
Reporting Non-Compliance to Government Agencies Within Five (5) School Days of Non-Attendance
If you do not attend the programme for five (5) days in a row and do not contact us about your absenteeism, and if you hold a student loan and / or student allowance and / or any WINZ support, we will report your delinquency, as required by law, to StudyLink and / or WINZ. This may result in a decrease or cessation of living cost or other personal payments made to you by StudyLink and / or WINZ.
If You Do Not Withdraw Within Seven (7) Calendar Days of Your Last Day of Attendance
If you do not complete withdrawal within the seven (7) calendar days after leaving your programme, we may send you an email or letter to remind you you have not withdrawn from the programme.
If You Do Not Withdraw Within Fourteen (14) Calendar Days of Your Last Day of Attendance
If you do not complete withdrawal within fourteen (14) calendar days after leaving your programme, we may assume you have abandoned your programme.
We will:
- Notify StudyLink and any other Government bodies.
- Send you an email or letter notifying you we consider you have abandoned your programme.
- Cancel your enrolment if you do not respond within 72 hours after our email or letter.
- Pursue any debt you owe us, including through a debt collector, which may incur additional fees, interest and / or financial penalties.
Expulsion
Expulsion is where we remove you from your programme due to behavioural, disciplinary and / or other serious issues. This may happen after an investigation into your behavioural, disciplinary and / or other serious issues has taken place. We will confirm your expulsion in writing.
If we expel you from your programme, we:
- may not give you a refund; and / or
- may require your full programme fee and course related costs if you have not paid them by the point of expulsion.
Refund Policy
You must formally withdraw in order to be considered for a refund of some programme fees, whether attending or not. Refunds are only made for completed withdrawals falling within the refund periods specified by law. There are no refunds of course related costs.
The refund periods defined by law are:
- Domestic student: Between your date of enrolment and before 3:30 PM on the 8th calendar day of your programme
- International student: Between your date of enrolment and before 3:30 PM on the 10th business day of your programme
We will endeavour to have your fees refunded, where allowed within this policy, within fourteen (14) days of the receipt of your completed withdrawal. To complete any refund available to you or organisations like StudyLink, you must complete the Public Trust Refund Form correctly.
Our owners reserve the right to issue refunds outside the scope of these policies based on strongly-documented, compassionate grounds. This would be a rare occurrence.
We are not responsible for fluctuations in the New Zealand dollar against any foreign currency.
Domestic Students Refund Policy
If you withdraw (in writing, using the Withdrawal Form) before or on the 8th calendar day
If you complete your withdrawal between your date of enrolment and the 8th calendar day of your programme (latest is by 3:30 PM on 8th calendar day).
The refund you may receive
Any monies paid towards your programme fees, less $500 or 10% of the total, whichever is the lesser.
If you withdraw (in writing, using the Withdrawal Form) on or after the 9th calendar day
If you complete your withdraw on the 9th calendar day of your programme or later
The refund you may receive
No refund.
Refund of Student Loans, Scholarships and / or WINZ Payments
If some or all of your fees have been paid by:
- StudyLink
- Work and Income New Zealand
- An organisation issuing you a scholarship
- Any other organisation
And you withdraw correctly, that portion of your programme fees (less $500 or 10%, whichever is the lesser, paid from all sources):
- Will be returned to the appropriate organisation(s), wherever possible, if you have completed your withdrawal between your date of enrolment and the 8th calendar day of your programme.
You may need to provide us with the correct bank account from the other organisation to complete the refund correctly.
Government subsidies paid directly to us, like the Student Achievement Component 3+ funding, is not given or refunded to the student on withdrawal.
International Students Refund Policy
If you withdraw (in writing, using the Withdrawal Form) before or on the 10th business day
If you complete your withdrawal between your date of enrolment and the 10th business day of your programme (latest is by 3:30 PM on 10th business day).
The refund you may receive
Any monies paid towards your programme fees, less 10% of the total.
If you withdraw (in writing, using the Withdrawal Form) on or after the 11th business day
If you complete your withdraw on the 11th business day of your programme or later
The refund you may receive
No refund.
Refund Due to Immigration New Zealand Not Approving Student Visa
Where Immigration New Zealand does not approve your student visa, we may adapt the International Students Refund Policy to the policy below as not to disadvantage you while recognising the work we have performed for you.
You must supply us with written evidence from Immigration New Zealand of their denial of your student visa.
If you withdraw (in writing, using the Withdrawal Form) before or on the 10th business day
If you complete your withdrawal between your date of enrolment and the 10th business day of your programme (latest is by 3:30 PM on 10th business day).
The refund you may receive
Any monies paid towards your programme fees, less the Enrolment Withdrawal administration fee.
If you withdraw (in writing, using the Withdrawal Form) on or after the 11th business day
If you complete your withdraw on the 11th business day of your programme or later
The refund you may receive
No refund.
The Enrolment Withdrawal administration fee was $300 as of printing of this document in August 2021. See www.nasa.co.nz/fees/ for up-to-date administration fees information.
Refund Due to Cancellation of Programme Intake
By law, we can cancel any programme intake seven (7) calendar days or more prior to the advertised starting date. You may need to complete a Public Trust Refund Form. Where this occurs, we will:
- Notify you of this in writing; and
- Refund all programme fees paid to the appropriate people or organisations.
Refund Due to Permanent Programme or Permanent School Closure
If we permanently close our entire operations, or voluntary close your programme you are enrolled in and attending at the time of closure, you may receive a pro rata refund from the date of closure until the end of the programme for fees paid if we are not able to resume training in any form. Student fee protection mechanisms may take effect in some of these situations.
Situations like this could include, but are not limited to:
- Natural disasters
- Man-made or artificial disasters
- Revocation of NZQA-Registration
- Revocation of NZQA-Approval
- Revocation of NZQA-Accreditation
- Revocation of signatory to the Code of Practice (international students)
You may need to complete Public Trust and other forms to access the refund.
Withdrawal and Refund Procedure Diagram
Pre-Withdrawal
- You decide you want to withdraw.
- You download the Withdrawal Form or get a copy from us.
Completing Withdrawal
- You fully fill out the Withdrawal Form.
- You gather any supporting documentation to include with your withdrawal (if required).
- Ensure all information and details are correct and truthful.
Submitting Withdrawal
- You submit your completed Withdrawal Form with supporting documentation to us, in person, via courier or via email.
Processing Withdrawal
- We receive your completed Withdrawal Form and acknowledge this.
- Where you submit your Withdrawal Form in the refund period, we issue you with a Public Trust Refund Form, which you must complete before the refund period ends.
Completing Refund Form
- You fully fill out the Public Trust Refund Form in the areas we instruct you to complete, if you are withdrawing within the refund period.
- Ensure all information and details are correct and truthful.
Submitting Refund Form
- You submit your completed Public Trust Refund Form to us, in person, via courier or via email before the refund period ends.
Processing Withdrawal and Refund
- We receive your completed Public Trust Refund Form, if you are withdrawing in the refund period.
- We process your withdrawal and refund (where refund is applicable).
- We inform Government agencies of your withdrawal.
- We send you an email to state we have fully processed your withdrawal. (If you do not receive an email, you are not withdrawn.)
Withdrawal Form
If you are withdrawing between the date of your enrolment and the last day of refund, you need to fill out a Public Trust Refund Form as well as the Withdrawal Form. You need to get the Public Trust Refund Form from a member of the operations team.
Last modified: 2 August 2023
- Added “What Is Not a Withdrawal” as separate section with bullet-point items to make it easier to read.
- Added “Informing StudyLink” as separate section.
- Modified “Submitting Your Withdrawal” section to include emailing the Withdrawal Form as an option and to bullet-point items to make it simpler to read.