Our Reports on Complaints to and Critical Incidents at The National School of Aesthetics

The New Zealand Qualifications Authority requires all NZQA-Registered private training establishments (PTEs) to annually report on complaints received from students, critical incidents involving students, and the outcomes of the investigations into these complaints and critical incidents. NZQA requires PTEs to publish this information on the PTE’s Web site.

We need to emphasise that the number of formal complaints we receive, and the number of critical incidents that occur, in any given year is extremely low.

Our definitions of complaint and critical incident are as follows as of 31 October 2023:

• A complaint usually comes from a person without prompting and seeks to correct a specific perceived wrong or voices dissatisfaction with a specific person or event. (In the Complaints and Critical Incidents Register 2022 version 1.0, only formal (written) complaints are included.)
• A critical incident is an event that we determine may cause a significant negative impact on a group or majority of students and team members at the National School of Aesthetics

Our reports on complaints we have received and critical incidents at the school are below.